Frequently Asked Questions

General Ordering Questions

You may contact us using the information on our Contact page. If you’re enrolled in a course, you may contact us through the course platform.
Generally, all orders completed during regular business hours are processed within 1-3 business days. If it’s a holiday, we’ll ship your order within 3 business days. For enterprise orders, your order will generally ship within 1-2 weeks from when we receive your initial payment.
You will receive a tracking number via email when your order ships. Exact shipping times and delivery dates depend on the carrier.
We do not offer exchanges.
There are no refunds given on our Digital Guides, eBooks, and other downloadable products. All sales are final.
Right now we ship to the United States, Canada, Europe, and Select Countries. If you are located internationally, and would like to enroll in our courses, please contact us before enrolling.
Please call us at 239-747-6268 to adjust your shipping address. Packages that must be reshipped due to a faulty shipping address may be charged an additional delivery fee and shipped via the method of our choice.

General Course Enrollment

Individual programs are taught directly through Learn Robotics through our EDU platform. Any individual can sign up and learn from Learn Robotics directly by registering and paying tuition online. Individual enrollment includes 24/7 online access to course materials, live chat with Learn Robotics instructors, online course access, and a Learn Robotics Kit.

School or Enterprise programs are taught through our participating Partner Organizations. Your organization will use local instructors to teach Learn Robotics programs using the Learn Robotics LMS. Curriculum, kits, LMS tools, reporting, and licensing depend on the agreement in place with your organization. Tuition and enrollment is managed through your organization. You may contact your administrator to request access to Learn Robotics programs or to start a Learn Robotics program at your organization.

For individuals, you automatically have the option to earn a Learn Robotics Certificate. For the Powered by Program, Certification is available as an add-on per user.
Yes, we have discounts available for first responders and members of the military community.

Individual Course Enrollment

All of our courses are self-paced, so you can learn as fast or as slow as you’d like. We find that on average, students take about six months to complete each course.
You have the option to subscribe to a monthly or annual plan. For our OG lifetime users, you will retain lifetime access to the original enrollment including updates.
We have flexible enrollment options including monthly, annual split payments, and annual prepaid.
To cancel your subscription, log into your Learn Robotics Account. Click on your name or picture in the top right corner and go to My Account > Billing. Find the subscription you’d like to cancel and press the “cancel” button. We recommend canceling your subscription at least 24-hours before your next billing cycle. You’ll retain access to the course materials through the end of your current billing cycle.

Enterprise Course Enrollment

We have two payment options for school and enterprise accounts. We require a payment on your account within 7-days in order to ship or render services. We accept all major Credit Cards, ACH, and Check Payments.

  1. Pay-in-full: Pay in full within 7-days. Pay the full invoice balance within 48-hours of your Invoice Issue date.
  2. 50% Deposit: We require a minimum 50% non-refundable payment via Credit Card, ACH, or Check to reserve your program due within 7-days of confirming your program. We must receive a signed purchase order for the balance. You will be required to email a signed purchase order to for the balance of your invoice. The balance of your invoice must be paid in full within 30-days.
    Note that credit is limited to US Schools, Universities, or registered Non-Profits for up to $2500. We require a Credit Application for all purchase orders over $2500.
We generally allow purchase orders with a 50% deposit on credit limited to $2500 for US Schools, Universities, or registered Non-Profits. Any purchase orders over $2500 require a Credit Application or full payment prior to shipping.
Yes, we have discounts available for registered Non-Profit organizations.

Learn Robotics Studio Questions

Learn Robotics Studio is open in Fort Myers, Florida off of I-75, Colonial and Six Mile Cypress. View the schedule and enroll here.
We’re in the process of launching franchise options for Learn Robotics Studio. Please contact us, and we’ll add your name to the launch list.